Desktop Computer Packages

I sen my Compaq Presario desktop computer to a computer repair shop near me due to some rebooting?

issues. It would start up, and as soon as it would come to windows xp, it would stop, shut off and reboot again. This would go on and on. I took it to a computer shop near my home. He looked over the computer and told me it was an issue with the motherboard, and that he needed to purchase a new one because the one that was in my computer was broken. I gave him the money for the motherboard, and after he ordered it, and everything I got the computer back and it was working fine. He told me there was a warranty on the part incase any problems would occur. A few months later, the computer started doing the same thing. I contacted him, and returned the computer to the shop. He said, once again, that he'd look over the problem and let me know. That's when all heck broke loose.... I waited and after a few days I called to see what was going on with my computer and he told me he thought it was a memory issue. He told me he would mess with it, and let me know. A week went by, and I heard nothing, so I called again, he told me once again, they were messing with it, hadn't found the problem yet and they would call me. After 3 weeks, I went to the shop to see what the problem was. When I got there, I saw all the computers being worked on, but did not see mine. I asked him where it was, and he looked around, he acted like he had no idea what mine looked like. I told him the description. He kept looking and turned to me, and said,"If we can't find it we will replace you with another computer." I was like,"I don't want another computer. I want my computer. All my work files are on there. All my daughters pictures from the day she was born until now is on there, and other personal things. You better find mine!" He finally did find mine, and I went on telling him that in my line of work, it's been really terrible not having a computer, and having to rent one, so I am losing money from all this time he is taking, and I can not deal with this. Obviously he never did anything with my computer like he'd told me or else he would have known which computer was mine without searching around like he had no clue. He promised me he would put my computer on top priority. That they had worked on it and it was another motherboard issue. Now I found this kind of strange. I had that computer for a couple years, and never had an issue until that one time. I paid him to replace it, and he said he ordered and replaced it, so for within a couple months for a motherboard issue to once again happen after he was suppose to put a brand new one in, I find that kind of hard to believe. I reminded him of this and the warranty guarantee. He agreed and said it would be replaced. A couple days later, I called to see if he ordered the warranty and where he was at on this issue. I talked to another associate who began to tell me that they were trying to replace it with another motherboard from another computer in the store because a motherboard from a computer like mine would be "too expensive to order". I'm thinking to myself,"I already paid for the danm thing when I ordered it before, and this was suppose to be on warranty, so if I had infact received a new motherboard, like I was promised when this issue first happened, and it was under warranty, why would it cost anything for the motherboard?" I guess this guy wasn't suppose to talk to me and tell me this and didn't know that I had paid for that part before and so on. I didn't hear anything for a week, so I called, left a message and told him I was contacting my family attorney. I got a call back in which this guy told me it wasn't that the part was too expensive but that my computer was cancelled and they did not make these parts for this Compaq Presario anymore. He told me that they needed to use an old motherboard from another computer, and that they'd need to use a new casing for my computer, because the motherboard they had would not fit in the Presario casing I had, but that it would all be my parts and pieces and harddrive and everything else, the only thing different would be the casing and the motherboard. I agreed to him doing this because I thought it would be a fairly new motherboard, and that everything else would be all my computer. A week later, they said my computer was ready to be picked up. I had to have my sister pick it up because my daughter was very sick, and I could not leave her or take her out anywhere. When my sister came in with my computer, it was some old looking computer, very dirty and looked like it was some old school casing from the 1980's. I could not believe my eyes. I went and plugged the computer in to see exactly what they had done. The computer wouldn't even work at all. I called them back freaking out, and after a couple days of freaking out and calling the police, etc..One of the guys who work there came to my home and tried to get the computer to work. It wouldn't so he took it and said he'd work on it that night and have it ready for me the next morni

Public Comments

1. if you have vista, then press f8 while restarting so that you come to the recovery mode. if you cant recover, then choose full destructive recovery and it will work!
2. Yes i agree with Felixu Its an easy fix dont waste your money foo!
3. nice rant you need to get a life and buy a new computer
4. That is the exact definition of a typical ignorant computer tech based business playing you over! You should of learned a little to fix it yourself, a problem like that is very easy to fix. Definitely talk to the manager and get it fixed right and pay what the fix to the problem is