Desktop Computer Packages

How would I go about getting a Toshiba laptop replaced?

I bought a brand new Toshiba laptop on sale from BJ's Wholesale in August. I opened the box and turned it on and it crashed before it even started up. I contacted BJ's Wholesale (who I bought it from) and told them about the problem. They said I could only get a refund. They would not exchange the computer. And I could not purchase another with the sale price. Since I still would need a computer, I contacted Toshiba, also, to see what they could do. Toshiba said to send it to them and they would take care of it. I sent it and when I received it back, it was still broken. It is now October and I still have no computer. Toshiba is now telling me that they will not replace the computer. They will only replace it if there are 3 major repairs more than 30 days apart. If I send it back to them, they said it will still be a part of the same repair. They are ducking and dodging giving me any help. And since Toshiba had my computer in September to "fix" it, my 30 day return policy at BJ's ran up and I can no longer get a refund. I made Toshiba aware of that before I sent it to them. I bought a new computer to have a new computer. I didn't spend all this money to come home and deal with a problem for 2 months without they damn thing ever even turning on. How can I get Toshiba to replace it?

Public Comments

1. Contact the BBB
2. I'm sorry, but it is not Toshiba responsibility to replace the computer, since you bought it from a store ourside of them, they do not have to replace it. They can repair it, that's about it. Since it was broken when you first turned it on. You should have taken it back to the store, like you did and gotten your money back. Instead of sending a newly bought computer to Toshiba, they you knew was damaged when you bought it. So I suggest you contact the store and get your money back and buy a computer elsewhere.
3. Steve; Sorry to hear about your problems with Toshiba. I would suggest that you call Toshiba, explain that it came back unrepaired and will not boot up. Since the laptop is under warranty they will fix it. (Fix or replace at their option). Unfortunately you cannot make them replace it but you can file a complaint with the better business bureau and with the public relations people at Toshiba. If it helps, they should re-image the hard drive and send it back (most likely they will replace the hard drive) and then send it back. Sorry that I couldn't give you more info but that is how the big PC companies seem to work. Good Luck