My computer got a virus and had to have the hard drive wiped clean. The tech doing the restore said I was missing the disk that had some drivers on it, the sound card, and the ethernet card. He was able to restore the pc so I can use it and I have internet. However, I don't have sound. I also don't have all the drivers and the ethernet parts. This disk(s) was not shipped with the pc because the package of disks was never opened until this problem. I called Dell and they won't send a new disk even though I never got the original. Can anyone supply me with a disk that will restore the sound and drivers?